Family support

Lily has been so kind to me and has touched my heart with her genuine concern, empathy and compassion, being an only child I have struggled and have felt really vulnerable at times and the emotional support she has provided to me has made a lasting impact and something I will remember forever with gratitude. I can’t thank her enough and she will never know how much I appreciate her. I have witnessed the tireless dedication and commitment she gives to all the residents wellbeing.

We cannot praise the quality of care highly enough. There is a homely, welcoming atmosphere where staff, residents and relatives are so friendly, like one large family.

Thank you all for looking after Dad so well - if it hadn't been for all your care and kindness he wouldn't be moving to his own flat so well and full of confidence.

Thank you to everyone who has been involved in my Mum's care, enabling her to move back home we cannot thank you enough.

All staff, from senior management to carers, are well trained and friendly at all times. Response to medical needs is especially good.

All that remains to say is that we are happy that we chose Nettlestead as Mums home for the last part of her life. The care that was provided for her was exceptional and we cannot thank you all enough for the thoughtfulness and diligence that all of the staff provided, from the glass of red wine to giving her a kiss goodnight at bedtime which we all appreciated.

Nettlestead is managed in a professional manner which is undoubtedly conducive to maintaining the well-being of all its residents. All of its caring staff appear to be well liked by all residents.

My father often said how nice everyone was and this was very apparent to me when I visited and saw the staff at work.

I have already written to Kim, Holly and their team to thank them for looking after my mother so well during the last few days of her life. She could not have been in a better place and nor could she have received better or more loving care from anyone else. I would also like to express our thanks for taking care of her so well during the whole of the last 2 years.