We make it a priority to keep in regular contact with families...
Because we believe communication is vital to successful outcomes, we make it a priority to keep in regular contact with families. Your family is welcome to visit us anytime to discuss how things are going, and how we can make changes to improve the quality of life.
In our experience, we find relatives overwhelmingly want the best for their loved ones. But the change in relationship from caring-parent to parent-to-be-cared-for can seem one of the most difficult transitions to deal with. When the time is right, allowing a care home to help can mean that the relationship continues as before, thereby avoiding the frustrations that can emerge when a family member is the carer.
However, finding yourself in this situation is understandable as, until a critical event happens, most people tend to push it to the back of their mind what other options may be available. But there are many positives to making an informed decision.
We cannot praise the quality of care highly enough. There is a homely, welcoming atmosphere where staff, residents and relatives are so friendly, like one large family.
Thank you all for looking after Dad so well - if it hadn't been for all your care and kindness he wouldn't be moving to his own flat so well and full of confidence.
Thank you to everyone who has been involved in my Mum's care, enabling her to move back home we cannot thank you enough.
All staff, from senior management to carers, are well trained and friendly at all times. Response to medical needs is especially good.
All that remains to say is that we are happy that we chose Nettlestead as Mums home for the last part of her life. The care that was provided for her was exceptional and we cannot thank you all enough for the thoughtfulness and diligence that all of the staff provided, from the glass of red wine to giving her a kiss goodnight at bedtime which we all appreciated.
Nettlestead is managed in a professional manner which is undoubtedly conducive to maintaining the well-being of all its residents. All of its caring staff appear to be well liked by all residents.
My father often said how nice everyone was and this was very apparent to me when I visited and saw the staff at work.
I have already written to Kim, Holly and their team to thank them for looking after my mother so well during the last few days of her life. She could not have been in a better place and nor could she have received better or more loving care from anyone else. I would also like to express our thanks for taking care of her so well during the whole of the last 2 years.
Hilary & David Powell
Choosing the right service is important
If, as is often the case, you are also considering homecare as an option, we also run an extensive homecare service so we can help you with advice there too.
We offer a free assessment service where we will come to your home and discuss your exact needs with you and your relatives if you wish, and answer any questions you may have. To arrange your free, unpressured and totally without obligation assessment simply call 020 8460 2279.