Pricing

When it comes to paying for your care, we understand the importance of there being no surprises.

Whilst many care homes charge State-funded and private clients different prices, we do not feel it is fair for one to subsidise the other in this way. We therefore ensure our prices are both fair and transparent by publishing our Price Guide and guaranteeing that everyone pays on the same basis.

Save for exceptional circumstances, we also guarantee to keep fees in line with the Consumer Price Index, regardless of whether clients’ needs change, to ensure our prices are predictable too.

There are no hidden extras either. With the exception of personal items, everything is included, plus a few extras you may not have expected such as outings, activities and complimentary wine and sherry.

 

Nettlestead Prices

To view our detailed care home prices instantly online, please enter your information below. We take your privacy seriously and will not contact you if you don’t want us to. We will not pass your details on to third parties. Rest assured – we simply don’t do the hard sell.



 

Terms and Conditions
We appreciate that the transition to care can be overwhelming and so are happy to be flexible as to when application forms and other paperwork are completed. However, we are unfortunately unable to accept clients until our Terms & Conditions have been signed in full.

Short-Term Care Charges
It can be helpful for new clients to first come in to the home on a short-term basis to both give them time to get to know us and settle before they make a long-term commitment. As this involves additional administration costs and changeover days when rooms may be empty, this is subject to a 10% surcharge over our permanent fees.

Payment in Advance
Our initial invoice is payable within seven days as we appreciate the transition to care can often happen at short notice. After this period all fees are payable in advance by standing order.

Deposit
For permanent clients a four-week deposit is payable. All clients are charged on a short-term basis until the deposit is received, and which is refunded in full when the room is cleared at the end of residence less any outstanding charges.

Late-Payment Charges
In view of the impact late payments have on our cash flow and administration workload we charge interest on outstanding balances. Our current late payment interest rate is 5% over Bank of England Base Rate.

Direct-Dial Telephones
Direct-dial telephones are available in every room for an additional cost of £15 per month including unlimited calls to all non-premium UK landline numbers.

What Our Charges Include
All rooms are fully furnished although we will be delighted to accommodate any personal furniture or pictures you may care to bring. Our maintenance staff will also be happy to make any alterations to the room’s layout to suit your tastes and preferences. Prices are per room, per week, and include all meals, personal care, entertainment, activities, laundry etc.

Double Occupancy
Certain rooms are available for double occupancy for friends or couples at a 33.3% surcharge.

Monthly Account for Extras
All residents are offered a complimentary monthly account facility to charge any personal items bought on their behalf to.

Please also see our Terms & Conditions.

 

Choosing the right service is important

If, as is often the case, you are also considering homecare as an option, we also run an extensive homecare service so we can help you with advice there too.

We offer a free assessment service where we will come to your home and discuss your exact needs with you and your relatives if you wish, and answer any questions you may have. To arrange your free, unpressured and totally without obligation assessment simply call 020 8460 2279.

Our HomeCare Service

Call us on 020 8460 2279 for more information on our pricing